What if I need to reschedule or cancel my appointment?

What to know about our scheduling system and our 24 hour reschedule/cancelation policy

All rescheduling and canceling of private baseball lessons, camp days, and/or baseball classes can and must be done through our online scheduling system on your own. Create an account to manage your appointments by clicking the “Register for an Account” button on the confirmation page after booking your first appointment (lesson, camp day, or class).

Our cancelation policy requires all rescheduling and canceling of appointments to be done at least 24 hours in advance or will be charged at full price.

What else to know about our scheduling system and 24 hour policy:

✔️ Our scheduling system gives you the great advantage to book any MADE Baseball Coach that works for your location and schedule. You can even mix and match coaches within the same lesson package!

✔️ All lessons must be scheduled at least 24 hours in advance.

✔️ Schedule your private lessons as far in advance as possible(up to 90 days) to ensure you lock in your desired time slots.

✔️ If something comes up, cancel or reschedule your lesson through your account in our scheduling system, no questions asked!

✔️ It is your responsibility to make sure that you cancel and/or reschedule your player’s appointments at least 24 hours in advance. If you are not within the 24 hour window, there will be no refund provided.

✔️ No exceptions.

But what if my coach agrees that I shouldn’t attend?

Your coach may agree that you have a legitimate reason for not attending. Regardless, coaches are not responsible to bear any part of the burden associated with a client’s unexpected personal circumstances, even if they are beyond their control or cause them to be unable to participate in their lesson.

This includes:

  • Illness or injury
  • Unspecified family emergency or personal crisis
  • Last minute tournament/schedule changes to your player’s game schedule
  • Doctor or specialist appointments
  • Traffic congestion or car trouble
  • Aches, pains, or sprains
  • Forgetfulness or mistakes made when you book

Can you make an exception for me?

Unfortunately both coaches and MADE Baseball’s support team cannot make exceptions to this policy. Coaches often turn down other work opportunities because they have been booked on MADE Baseball. Without a firm cancellation policy in place to protect against last minute cancellations and loss of income, our coaches wouldn’t offer their services at all.

Tags: cancelations my account scheduling

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